This report is a comprehensive in-depth analysis of the week long Customer Service Week, how brands interacted with their customers, who led the conversation and rich insights of what we can learn from this year's Customer Service Week.
In our endeavour to resonate with the #Bmdreamteam and our customers, we needed to understand how our brand and other brands celebrated #CSW2020. The Nendo report is timely and gives insights into who and what was driving conversations in the various categories during the celebrations. Given the year that 2020 has been, it is clear that customers need to be heard and brands that listen and action on customer feedback will emerge visible.
Bella Abok, Head of Operations and Customer Experience, Brighter Monday Kenya
What to expect in the report
In addition to dashboard screenshots and explanations, the full report also includes:
Key Insights for 57 companies
+3K Insights mined
Industry-specific insights & reviews for:
Banking
Telecommunications
Insurance
Technology
Public Sector
Manufacturing
ISP
Pay TV
Others
Choose one of the three packages available
+60-Page Report
+60-Page Report
30-minute presentation
30-minute Q&A with your team (via Zoom/Meet/Teams)
+60-Page Report
30-minute presentation
30-minute Q&A with your team (via Zoom/Meet/Teams)
30-minute Social Media Review (during call) of your digital brand activities & impact assessment with recommendations and suggestions.
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