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DOWNLOAD YOUR FREE COPY OF NENDO's 2021 TREND REPORT
Equip your customer experience team with the skills they need to build real connections with customers. Our empathy-driven, solution-focused training is designed to meet the unique challenges of modern banking.
Download Our Free ReportAs Kenya’s industries continue to evolve, it's no longer just about going digital—it's about ensuring your customer service team is equipped to thrive in this fast-changing environment. At Nendo, we help you bridge the gap between online and in-person interactions, empowering your team with the skills and strategies needed to deliver exceptional digital customer service that keeps clients coming back.
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We have access to hundreds of millions of online updates on what Africans publish online. We have delivered millions of dollars of value in our research and insights for our clients. We have designed thousands of combinations of artwork, copy, and targeted ads to drive sales for our clients.
Across industries, from telecommunications to healthcare, customer expectations are clear:
of customers say poor service drives them away from a brand
switch to competitors after bad service
progress toward their goal makes customers 78% more likely to remain loyal
While Kenya’s banking, retail, insurance, and education sectors are known for being adaptable, many companies are still struggling to provide seamless online customer service.
Kenya’s industries may be great at adapting, but a digital disconnect remains. 70% of customers are unhappy with their online experiences, revealing a significant gap in digital service. Whether you're in logistics, energy, or financial services, practical training and fresh strategies are essential to improving your digital presence and engaging customers effectively in today’s fast-paced digital world.
Transform your digital strategy with Nendo’s comprehensive training and change management consulting. Our program, Digital Excellence: Mastering Social Media and Customer Engagement, helps you elevate your brand’s voice and customer interactions with:
Move beyond generic responses and build genuine connections.
Use the right tone and language for meaningful communication.
Turn challenges into opportunities by handling issues effectively.
Streamline processes to improve productivity across departments.
Equip your team to manage distressed customers with care and compassion.
Leverage positive sentiments to reinforce loyalty.
See how HELB turned its customer experience around with Nendo’s help. Struggling with digital customer service, HELB partnered with us to transform their approach. The result? HELB won the OLX Social Media Award and the ICX Kenya "Customer Service Week" award, thanks to the strategies we helped implement.
Wavi Muigai, who led Customer Experience and Corporate Communications at HELB, says, “Nendo’s training was a game-changer. They offered practical insights into social media and helped us use data effectively. I highly recommend their training to anyone looking to enhance their digital strategy and make better investment decisions.”
The material used was very well laid out and easy to understand. He understood in great detail the digital marketing industry and was able to conclusively deal with numerous questions. His professionalism in preparation, during and post-training shows good commitment and follow-through.
It was a pleasure to meet and work with Mark and his team. In case anyone is doubtful that professionals with the highest levels of ethical conduct can be found in Kenya, you should definitely find him and experience for yourself.
Mark was able to take a broad topic and hone in on a relevant angle to enable our diverse audience to relate to his direction. This made the audience open up and engage with him during the talk and field great questions thereafter.
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Ready to elevate your team’s digital skills? Here’s what you need to know:
Ksh. 25,000 per person (excluding VAT)
Only 25 spots available per session for a more personalised experience.
Training packages tailored specifically to your team’s needs.
